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Website Support & Maintenance 🛠️

We can fix and look after your website for you: monthly or ad-hoc website maintenance services for WordPress, Wix, Shopify, WooCommerce, Squarespace, Magento, and any websites.

Our expert web engineers have developed a proven process to optimize your website! 🚀

Our Team Knows
Your Tech 🧠

We partner with and use many different CMS companies, themes, extensions, plugins and solutions that you rely on.
That’s what makes us the leading experts in web maintenance and support. From blogs to e-commerce and enterprise, we cover it all.

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Your website is a money making marketing machine working 24/7 💸

It is often the first connection a customer makes with your business.
First impressions matter. We will help you make a good one!
Clients love Castomize for:

24/7 Same-Day Support

Your website is checked 1,440 times a day! And because our team is working 24/7, we can assist any time day or night, 365 days a year.

Website 100% Secured

We make sure your website is as close to 100% secure as humanly possible with our thoroughly tested proprietary site security configurations.

Unlimited Website Edits

Get unlimited website edits when you sign up for a monthly Pro care plan. No cap on time or number of tickets like other companies enforce.

Speed Optimization

Our speed engineers aim to have your site loading in under 1 second! We put your site through rigorous testing and work on all metrics to improve site speed!

All Updates Included

Your plugins, themes, and core files are updated weekly and included in weekly reports to make sure your WordPress maintenance services run smoothly.

Malware Removal

We fully clean out malware and other malicious activity on websites under our care. Our WordPress Malware removal service is included in Pro and above plans.

Advanced WordPress Services

WordPress maintenance services for advanced e-commerce websites.
Have our expert engineers support and optimize your advanced sites that have eCommerce, membership, learning managment, multilingual, or other advanced integrations on top of our premium WordPress maintenance services.

eCommerce Site Support

Have your eCommerce site optimized, secured, and running smoothly to create a seamless purchasing experience for your customers online. Included in Perform and Custom Pro plans.

Membership Site Support

Ensure your site is working properly and quickly for members logging in, in providing exclusive content, and other user login functionalities. Included in Pro and Hyper plans.

 

Multilingual Site Support

Have a site with multiple languages and translations? We can support it! Multilingual site support is included in Pro and Hyper plans. All support communications in English.

Advanced Integrations

Use an Outside API? Have advanced software integrations with WordPress? Get support for your advanced site with our Pro and Hyper plans.
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Know What
Our Customers Say

Before & After 🙈

Create a better experience by improving your website speed up to 93% with Castomize. Quality CMS increases creative agility through collaboration and ease of use. 💎
before after

We handle all the site maintenance, you focus on your business 💙

Choose the plan that works for you

Ready to hand off-site maintenance to the pros?

Monthly

One Time

Basic Plan
Websites Needing Edits

$256/ monthly
Features:
  • Weekly Updates
  • 24/7 Emergency Support
  • 24/7 Uptime Monitoring
  • Security Optimization
  • Cloud Backups (1x Daily
     
     
     

Pro Plan
Advanced Functionality

$512/ monthly
Everything from BASIC plus:
  • Mobile & Tablet Optimization
  • Image & Media Optimization
  • Support for eCommerce Sites
  • Cloud Backups (2x Daily)
  • Complete Malware Removal

Hyper Plan
Custom Websites

$1024/ monthly
  • Everything from PRO plus:
  • Safe Updates on Custom Sites
  • Custom Functionality Testing
  • 24/7 Custom Code Monitoring
  • WordPress Multisite
  • Advanced Custom Support*
  • Cloud Backups (4x Daily)
  • Git Management
  • Pantheon or AWS-hosted Site Support

BASIC
Websites Needing Edits

$384one time
Features:
  • Uptime Monitoring
  • Security Optimization
  • Cloud Backups

PRO
Advanced Functionality

$768one time
Everything from BASIC plus:
  • Security/Speed Optimization
  • Mobile & Tablet Optimization
  • Image & Media Optimization
  • Support for eCommerce Sites
  • Cloud Backups
  • Complete Malware Removal

HYPER
Custom Websites

$1408one time
Everything from PRO plus:
  • Safe Updates on Custom Sites
  • Custom Functionality Testing
  • Custom Code Monitoring
  • WordPress Multisite
  • Advanced Custom Support*
  • Cloud Backups
  • Git Management
  • Pantheon or AWS-hosted Site Support
 

Need Castom?

Get a castom quote within 24hr.*

What are the SEO Audit deliverables?

After your audit is complete and we’ve met on Zoom to review the results, we will share three items for you to keep:

  1. a detailed technical website health audit report (PDF)
  2. a copy of the slide deck used to present your audit results during our video call (PDF), and
  3. a private link to a recording of our video call, in case you want to share with other team members or review the conversation later.

How long will the website audit take?

Most website audits are completed within two weeks of the order being placed. The exact timing depends on how quickly you respond to our on boarding questionnaire, and on when you schedule your audit review call.

Do you need administrator access to our website?

No, we do not need to access the “back-end” or administrator dashboard of your website. You will not need to share any sensitive login credentials, usernames or passwords with us.

How does the review call work?

We conduct our website audit review calls via Zoom. We will provide an online scheduling link after you place your order to allow you to select a date and time that works for you. Calls are scheduled for 45 minutes (Essentials) or 90 minutes (Growth), and will be recorded unless you prefer we not record the call.

Can you help me fix problems identified in the audit?

During our audit review call we will do our best to help you understand your options for addressing any problems identified in your audit. Every website is different, and every owner has different resources and priorities!If you are interested in working with us to help implement specific fixes or to work with you on a strategy for website development let us know and we will either provide a quote or help you find another professional who can support you.

Is there a limit on how many pages you can audit?

Our Working Website Audit service is designed to provide actionable feedback for owners of small and medium-sized websites. We can crawl and provide a technical audit of sites with up to 1,000 pages. However for larger sites, we will focus our user experience audit on 3-5 high priority pages on your website. We may contact you as we prepare the audit report to gather more information about which pages are most important to your business.

What tools do you use?

We use several professional tools to evaluate website health, speed, usability, and search visibility. We will also spend time on your website itself, both on desktop and mobile devices. If you’re interested in learning more about the tools we use, send us a message and we can answer your questions!

Is there a discount for nonprofit organizations?

Yes! We offer a 15% discount for nonprofit organizations. Nonprofit organizations will need to provide evidence of nonprofit or charitable status.

Castom Request

Submit your castom request, and one of our experts will answer within 24 hours!

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Let’s work together!

We’d love to hear from you! Send us a message using the form.
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